Article 40 of the Constitution of Ukraine
Everyone has the right to send individual or collective written appeals or personally address state authorities, local self-government bodies, and officials and employees of these bodies, who are obliged to consider the appeal and give a reasoned response within the time limit established by law.
Article 20 of the Law of Ukraine «On Citizens’ Appeals»
Appeals (complaints) are considered and resolved within a period of no more than one month from the date of their receipt, and those that do not require additional study – immediately, but no later than fifteen days from the date of their receipt.
If it is impossible to resolve the issues raised in the appeal (complaint) within a month, the head of the relevant body, enterprise, institution, organization or his deputy shall set the necessary deadline for its consideration, which shall be notified to the person who filed the appeal (complaint). In this case, the total deadline for resolving the issues raised in the appeal (complaint) may not exceed forty-five days.
At the justified written request of a citizen, the consideration period may be shortened from the period established by this article.
Applications from citizens who have benefits established by law are considered on a priority basis.
Appeals (complaints) are accepted:
in writing;
in electronic form (intelect.ndc@gmail.com);
orally – during a personal reception of citizens by the leadership of the National Center for Information Technology and Intellectual Property in the field of IT and intellectual property in accordance with the approved schedule.
The appeal (complaint) must contain:
surname, first name, patronymic (name) of the applicant;
place of residence (stay);
essence of the issue raised;
signature (if submitted in writing) and date;
if necessary, additional documents or evidence.
Procedure for appealing decisions:
A citizen has the right to appeal a decision, action or inaction:
to a higher authority or official;
to the Commissioner for Human Rights of the Verkhovna Rada of Ukraine;
to a court – in accordance with the Code of Administrative Procedure of Ukraine.